Frequently Asked Questions
Everything you need to know about shopping with Gord's Smoke Shop.
What shipping methods do you offer?
We provide discreet, standard, and expedited shipping options across the country. All orders are packed in plain, unmarked boxes to ensure your privacy.
Do I need to be of legal age to purchase?
Yes. You must be 21 years of age or older (or the legal minimum age in your jurisdiction) to purchase any products from our store. Age verification is required at checkout.
What is your return policy?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. For hygiene and safety reasons, we cannot accept returns on used merchandise.
Are the products authentic?
Absolutely. We source all our glassware, vaporizers, and accessories directly from authorized distributors and reputable manufacturers to guarantee 100% authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure online payment gateways. Your billing statement will show a discreet charge.
What should I do if my glass item arrives broken?
While we pack every item with extreme care, accidents can happen during transit. Please contact our support team within 48 hours of delivery with a photo of the damaged item and the packaging to receive a replacement.