Returns & Exchanges
At Gord's Smoke Shop, we strive for complete satisfaction with every purchase, offering a 30-day return window for unused and unopened merchandise. Please note that for hygiene and safety reasons, certain items such as e-liquids, coils, and used glassware are final sale.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of why you would like to return the item.
Secure Packaging
Ensure the product is in its original, unopened packaging and place it securely in a shipping box with your original packing slip included.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to be sent back to our warehouse.
Quality Inspection & Refund
Once our team receives and inspects the item to ensure it meets our return criteria, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing